Navigating Flight Delays: How to Claim Compensation with EasyJet

Traveling with young children can be both exciting and challenging. While you may have your family’s adventure carefully planned, sometimes unexpected flight delays can disrupt your travel plans. If you’ve ever faced a significant delay on an EasyJet flight, you may be entitled to compensation under EU Regulation 261/2004. If the cause of your delay or cancellation is classified as an Extraordinary circumstance (like an air traffic control strike or bad weather) you will not be entitled to EC261 Flight Compensation.

But, if your flight was delayed by something that was within EasyJet’s control (i.e. technical issues with the plane etc), then your claim for compensation is more likely to be successful.

In this blog post, we’ll walk you through the steps to claim compensation with EasyJet if your flight is delayed by 3 hours or more, helping you turn an inconvenience into a positive outcome for your family.

Step 1: Keep Your Documentation

Before starting your claim, it’s essential to keep all your travel-related documents organized. This includes your booking confirmation, boarding passes, and any correspondence with EasyJet regarding the delay. Having these documents readily available will make the claims process much smoother.

Step 2: Verify Your Eligibility

To qualify for compensation, your flight must have either departed from an EU airport or been headed to an EU airport on an EU-based carrier like EasyJet. Additionally, the delay should have been within EasyJet’s control and not caused by extraordinary circumstances such as severe weather or air traffic control strikes.

Step 3: Contact EasyJet’s Customer Service

The first course of action when facing a delay is to get in touch with EasyJet’s customer service. Explain your situation, provide your flight details, and inquire about your eligibility for compensation. EasyJet might offer you compensation, vouchers, or other forms of assistance right away. Be sure to jot down the details of your conversation and keep them for your records.

Step 4: Submit a Claim Online

If you don’t receive satisfactory compensation from EasyJet’s customer service or if you’d rather go through the formal process, you can submit a claim online. EasyJet provides an online claims form for your convenience. You can access it by visiting EasyJet’s EU261 claim page. This is what we did when our flight from Majorca to London Gatwick was delayed in August 2023.

Step 5: Provide Supporting Documents

During the claims process, EasyJet may request copies of your booking confirmation, boarding passes, and any other relevant documents. Make sure to provide these promptly to facilitate the review of your claim. Having these documents ready beforehand can save you time and hassle.

Step 6: Wait for a Response

After submitting your claim, EasyJet’s claims team will review it. Be prepared for this process to take some time, as they may receive numerous claims. You’ll receive a response indicating whether your claim has been accepted or denied.

Knowing how to claim compensation with EasyJet in case of a significant flight delay is valuable information for any family traveler. With the right documentation, persistence, and understanding of your rights, you can turn an inconvenience into a positive outcome for your family. Remember, your family deserves a smooth travel experience, and these steps can help ensure you receive the compensation you’re entitled to.

For more information and to begin your claim process, visit EasyJet’s EU261 claim page.

Safe travels with your little ones!